Free shipping on orders £40+ 45 day money back guarantee on devices and accessories. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger. Fitbit Versa/Versa 2/Versa Lite. Remove your tracker from the charging cable and press its button until the screen turns on. Remove the pebble from the charging cable and insert it back into the band. Get started. If your Charge series tracker is unresponsive: . I recently purchased a Fitbit Aria. Enter a name for your scale and your initials. After you see "ERROR," let go of the button and hold it down again. Storage & Transportation 13F - 158°F 25 to 70°C A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. Removing someone from your scale doesn't delete their Fitbit account. Re-connect to your home network. On Fitbit Charge 3 and Fitbit Charge 4, you can restart your tracker from your wrist. 3. Only follow these steps at the direction of Fitbit Customer Support. I have found two different videos. 4. Wait about seven to nine more seconds after removing the charging cable. Make sure the button on your tracker is aligned with the button opening on the charging cable. Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! Thank you. For instructions, see. After you see "ERASE," let go of the button. Hi @ShellT6 and welcome to the Community! After a factory reset you must set up your tracker again. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger. To erase Aria 2: Remove the batteries. When you see a smile icon and the tracker vibrates, the tracker restarted. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Press and hold the button or buttons on your tracker for 5 seconds. I have been trying for over a month to factory reset my charge 2 so I can give to a family member. Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. Can someone please tell me how I factory reset a fitbit charge 2. "V30"). Creating your account is completely free, and takes about a minute. The pins on the charging cable must lock securely with the port. Fitbit … Email: Back; New to Fitbit? How to Factory Reset a Fitbit Charge 2 . Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds. … Rather, you need to perform a factory reset through the Fitbit app. Why can't I transfer this device? Put scale into setup mode. Confirm the person you want to invite has a Fitbit account. 07:55 When you tap your tracker, it should work normally. If you still have issues with your device, turn it off and turn it back on. Tap the person you want to remove. Choose from the list of your Fitbit friends, or enter an email address, and tap the invite button. Disconnect your tracker from the charging cable. my fitbit charge 2 simply does not respond the way either show. Lazy coders, product developers and marketing. 1. There is no factory reset option for the Charge 2 but that shouldn't be a problem as it gets cleared of data when added to another account. There is clearly data from the previous owner (maybe nothing personal - but that's not the point) There should be a physical way to force a factory reset. Your Fitbit Zip is now restarted. 2. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info, Won't respond to taps, swipes, or button press. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. by If the time on your tracker reads 0:00, the reset was successful. You will see your tracker's version number, followed by a series of Fitbit Smilies. On the other hand, doing a full factory reset removes all apps, stored data, personal information, and credit/debit cards (for Fitbit Pay-enabled devices). If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful. Join an existing conversation, or start a new thread to ask your question. I want to delete all my personal information from my charge HR2 so I can give it to someone else to use. Aria 2 may assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. Release the button. To reset your Fitbit Alta, you'll need to repeatedly press a button on your charger. A few seconds after the third press, all the lights will flash simultaneously. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Thanks. I do not dispute that it doesn't work. When they add the Charge 2 to their account it deletes anything left on it. Essentially, you'll want to take out and reinsert the batteries, and then press firmly on the lower two corners when you see "Tap to change" appear on the display. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Oh well. Wait 10 seconds, then reinsert them. To factory reset your tracker: I've managed to do this with my previous trackers. Take your tracker out of the charger and insert it back into the band. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. Yes, because the screen recently started constantly scrolling, turned notifications o all by itself and there for killed the battery in a day instead of 5.ive tried the soft reset several times. Most devices are easy enough to reconnect. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. I love it, however, there is a certain amount of hassle when switching wireless routers. For instructions, see. If your tracker still doesn't work after a restart, contact Customer Support. From the Fitbit app, tap the Today tab > your profile picture > Aria Air tile. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Factory resetting is only available on the following Fitbit models: Charge 3, Aria 2, Inspire Series, Ionic Series, Versa Series, Flyer, and Ace 2. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. Android phones. This is my second Fitbit & wear it all the time. To restart your tracker without deleting any data, follow the instructions in Charge & Charge HR. Enter your email address and we'll send you an email to reset your password. Please contact Fitbit Customer Support if assistance is needed in setting up, using, or maintaining the Aria 2 Smart Scale or to report unexpected operations or events. Open the battery door using the battery door tool and remove the battery. The pins on the charging cable must lock securely with the port. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. MatthewFitbit. Attach the charging cable to your tracker and plug the other end into a USB port. Press the small button directly above the battery slots. my fitbit charge 2 simply does not respond the way either show. However, it sets up easily on mine. People who don't have a Fitbit account linked to your scale can continue to use it, but only their weight is shown. I don't care if I lose data on the device itself as long as the data on the acct stays in tact. If you're not comfortable doing this, you can set up using our set up software. Hold down your tracker's button for 10-12 seconds. Clip the other end of the charging cable to the port on the back of the tracker. To erase Aria: Remove the batteries. Like the person above, I would also like to try & do a full reset so I can give my old fitbit to my father in law. This post was originally published on April 21st, 2018. To turn your tracker back on, press the button or attach the charging cable (make sure to plug in the other end of the cable). Only follow these steps at the direction of Fitbit Customer Support. You will use this software anytime you move or need to change your scale’s Wi-Fi network in the future. - last edited on Press it three times within five seconds. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. Can this really not be done? I find this well - lame - on the part of fitbit. Fitbit factory reset. The tracker vibrates each time you press the button. Put your scale into setup mode by removing a battery from your scale when you're prompted to do so, then wait 10 seconds and reinsert the battery. I would go into your phone's bluetooth settings and delete any connection to the Charge 2 - it could be that if your phone was still connected then it was blocking connection to your family member's phone. ‎04-05-2020 Is there a particular reason why you want to do one? Probably because they would rather sell a new one than engineering. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. I have tried to set it up on my family members new account as well as my mother's Fitbit account - it will not set up. From my Charge 2 does n't work after a restart, contact Customer Support this is my Fitbit. Browser, go to fitbit.com/scale/setup/start something Fitbit should have done years ago could setting up the requires... I tried to connect it i run into the dreaded `` NO sync '' error you. 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