You may be able to file an SNAD return request in the resolution center but I think you will actually have to call customer service to get the request … However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If not, use this letter to ask for a refund. When a request is opened the seller has 3 business days to respond before the buyer can ask eBay to step in. The seller may be required to reimburse eBay for the partial refund. It has insisted I refund him the £249. Letter to request a private seller refunds goods not as described If a private seller on Ebay makes claims about a product they’re selling, then what you receive should match this description. 7. Once a return request is opened the seller should respond to the request and address the buyer's concern by accepting the return or offering another acceptable solution. Bought a $450 item from eBay, the item is lost by Australia Post. Ebay won't do anything about the feedback and I have neither a refund nor the item itself - bummer! I sold an item on Nov. 14. Make sure the "I want a refund" option is checked, then add in any additional comments in the box provided before clicking "Send request." Ask the seller to find the payment in their ‘Activities’, click on it and then click Issue a refund. After your return request: how to get a refund on eBay. But that does not matter now as I have refunded the payment and asked the seller to refund via the dispute. Rather than refund an entire purchase amount, the seller can either refund some agreed-upon portion of it or send a replacement item. Edit – the partial arrival (one pair of shoes of two) does complicate things, however (I misread – I am human!) If you qualify for a final value fee credit, it will be credited to your seller account 7-10 days after you close the case. If the case can’t be resolved, and eBay agrees that you’re right, you’ll receive a refund. The buyer has commented on the refund request 'just did not like it'. Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? If you refer a case to eBay, Customer Support will review all the information and get back to you within 48 hours. When the seller has specified in his or her listing that he or she offers replacements and you’d rather receive a replacement than a refund, you can request one the same way you would a refund through My eBay. * For PayPal, the refund can be processed without the PayPal account on file. Buyers must contact the seller and give them 3 business days to provide a solution before they can escalate their case to eBay. How To Refund eBay Shipping Label. Yes, if the tracking lists the package as delivered, the seller is obliged to refund the customer as per the Money Back Guarantee. Yes. The seller put in an unpaid item strike against me and left defamatory comments on my feedback. Ship the original item back to the seller within five business days of requesting the replacement. calviny on 07/01/2017 - 11:06 Last edited 10/01/2017 - 10:31. Or go My eBay, click on the “Seller Account” and update your automatic payment method in the eBay Sellers Fee section. There are three ways to issue a refund on eBay: by responding to a buyer's request, cancelling the order on eBay, or cancelling it on PayPal. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. If they make an ‘item not received’ request, you’d need to issue a full refund through the request itself. eBay refused refund. 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